Shipping policy
TAKING CARE OF YOUR ORDER
All products shown on our website are made and printed to order so please bear in mind it may take a few days to get your card(s) or print(s) made, carefully packaged up and ready for shipping.
We normally aim to do this within 2 working days of receiving your order but personalised products can take a bit longer (especially allowing for a proof and your approval where required).
If your order is more urgent, then please add this as a note at the checkout and we will do our best to turn things around for you more quickly - but we can’t make any guarantees.
HOW MUCH IS UK DELIVERY?
Standard: £2.75
Express: £3.95
If you just want to buy one single card, we have a special rate of £1.70
We offer FREE UK (standard) delivery for all orders over £45
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
UK Standard shipping: please allow 4-7 days
– This includes 2-3 days to process and make your item(s) to order.
– Orders are sent out by Royal Mail 48 Tracked service (Unsigned for) and normally arrive within 48 hours but can take slightly longer. We’ll send you a unique tracking code to keep track of your order.
– If you order a single (1 only) card we will send this out by First Class post and this will normally arrive in 1-3 days.
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UK Express shipping: please allow 3-4 days
– This includes 2-3 days to process and make your item(s) to order.
– Orders are sent out by Royal Mail 24 Tracked service (Not signed for) and normally arrive within 24 hours from leaving our studio.
– Occasionally, some packages take slightly longer to arrive, but we’ll send you a unique tracking code so you can keep track of your order.
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European and International shipping: Unfortunately, we're currently unable to ship orders outside of the UK. Please check back here for updates.
Please note that whilst we endeavour to ensure everything is shipped on time and packaged safely, items can go missing or be delayed during transit. We are not responsible for delays due to customs.
HOW WILL MY ORDER BE PACKAGED UP FOR DELIVERY?
Greetings cards
We carefully package your card(s) in a biodegradable/compostable clear bag, wrap them in acid-free tissue paper and protect them with additional cardboard inserts and ship them in a sturdy hardback 'Please do not bend' envelope or rigid cardboard mailing pack depending on the number of cards ordered.
Prints
Small to medium prints (up to A3 size) are carefully wrapped with acid-free tissue paper and shipped in a sturdy rigid cardboard mailing pack (with additional cardboard stiffeners for extra protection). In some instances we may ship our A3 prints in a thick cardboard tube.
Large prints (16x20 and A2 size) are all carefully wrapped with acid-free tissue paper and shipped in a thick cardboard tube for protection.
For the immediate future we are only able to ship to the UK.
PLEASE CHECK YOUR SHIPPING ADDRESS
Please check you have given the correct shipping address when ordering, as we can not be held responsible should deliveries go missing due to an incorrect or incomplete address.
Orders sent outside of the UK may incur local duties and taxes. These are not included in your order and will need to be paid by you locally upon receipt. Please contact your local customs office if you need further information before placing your order.
Any charges incurred in the return of products due to duty not being paid will be deducted from the final return refund.